Privacy Policy for Altawsa Electrical Contracting
Last Updated: 17/07/2025
1. Introduction
Welcome to Altawsa Electrical Contracting ('we', 'us', 'our'). This Privacy Policy explains how Altawsa Electrical Contracting L.L.C collects, uses, shares, and protects your personal data when you use our website, services, or interact with us. We are committed to protecting your privacy in compliance with the laws of the United Arab Emirates, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Key Definitions
- Personal Data: Any data relating to an identified or identifiable natural person.
- Sensitive Personal Data: Data that reveals racial or ethnic origin, political opinions, religious beliefs, criminal records, or health data.
- Processing: Any operation performed on Personal Data, such as collection, storage, use, or disclosure.
- Controller: The entity which determines the purposes and means of the Processing of Personal Data. For this policy, the controller is Altawsa Electrical Contracting.
- Data Subject: The individual to whom the Personal Data relates.
3. Information We Collect
We may collect and process the following types of Personal Data:
- Contact Information: Name, email address, phone number, and physical address.
- Technical Data: IP address, browser type, device information, and login data.
- Usage Data: Information about how you use our website and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us.
We collect this data through direct interactions (e.g., contact forms, service requests) and automated technologies like cookies.
4. How We Use Your Data
We use your Personal Data for the following purposes:
- To provide and manage our electrical, HVAC, and plumbing services.
- To communicate with you, respond to inquiries, and provide customer support.
- To improve our website, services, and customer experience.
- To send you relevant information about our services, promotions, and news, with your consent.
- To comply with our legal and regulatory obligations.
We will only process your Personal Data when we have a lawful basis, such as your consent, the performance of a contract, or compliance with a legal obligation.
5. Data Sharing and Disclosure
We do not sell your Personal Data. We may share your data with:
- Third-party vendors and partners who provide services on our behalf (e.g., IT support, marketing analytics).
- Governmental or judicial authorities when required by law or to protect our legal rights.
- In connection with a merger, acquisition, or sale of company assets.
We ensure all third parties respect the security of your Personal Data and treat it in accordance with the law.
6. Data Retention
We will retain your Personal Data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
After this period, your Personal Data will be securely deleted or anonymized.
7. Data Security
We have implemented appropriate technical and organizational security measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorized way.
In the event of a data breach, we will notify you and the UAE Data Office as required by law.
8. Your Rights as a Data Subject
Under the PDPL, you have the following rights:
- Right to Access: Request a copy of the Personal Data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your Personal Data ('right to be forgotten').
- Right to Restrict Processing: Request the restriction of how we process your data.
- Right to Data Portability: Request the transfer of your data to another organization.
- Right to Object: Object to the processing of your data, especially for direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on it to process your data.
To exercise any of these rights, please contact us at info@altawsa.com.
9. Cross-Border Data Transfers
Your Personal Data may be transferred to, and processed in, countries outside of the UAE. We will ensure that such transfers comply with the PDPL by implementing appropriate safeguards, such as standard contractual clauses or transferring to countries with an adequate level of data protection.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date. You are advised to review this policy periodically for any changes.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at: info@altawsa.com or call us at +972 6446624.